Terms and Conditions
Here is an adapted version of your Terms and Conditions for Hiraya Flower Shop, with references updated for the Philippines, along with appropriate changes in location, legal context, delivery scope, and governing law:
Terms and Conditions
This website is operated by Hiraya Flower Shop, a locally owned business based in Tubigon, Bohol, Philippines. These Terms and Conditions govern your use of this website and all transactions made through it.
1. PRODUCTS
1.1 All products listed on this website are available for delivery in Tubigon, Bohol and surrounding areas. Availability in other areas of the Philippines may vary and is subject to confirmation.
1.2 Certain floral products may be delivered in bud form to ensure longer freshness upon receipt.
1.3 Some products, including specific flowers and plants, may be harmful if consumed. For further information prior to placing an order, please contact us using the details provided in Section 6.
1.4 All products are subject to availability. In the event of supply issues, we reserve the right to substitute items with alternatives of equal value and quality without prior notice.
1.5 If we are unable to supply a product or suitable substitute, we will notify you as soon as possible and refund your payment in full within 7 working days.
For gift items containing alcohol:
1.6.1 We reserve the right to replace alcoholic products with similar items of equal value and quality.
1.6.2 In accordance with Philippine law (Republic Act No. 7610 and related statutes), alcoholic beverages may not be sold to individuals under 18 years of age. By ordering alcoholic gifts, you confirm that both you and the recipient are at least 18 years old.
2. PRICES
2.1 Prices listed on the website are valid for a maximum of 14 days from the date of order submission. All prices are in Philippine Pesos (PHP) and include applicable VAT where relevant.
3. ORDERS / PAYMENTS
3.1 When placing an order, you must provide accurate personal and delivery details, including a correct mobile number and barangay address. We accept payment via major credit/debit cards, GCash, Maya, or bank transfer.
3.2 An order is only considered confirmed once you receive an official email or SMS confirmation of dispatch/delivery.
3.3 Orders cannot be placed by persons under the age of 18.
4. DELIVERY
4.1 We offer delivery within Basilan, Jolo, Tawi-tawi, Zamboanga City and surrounding barangays. For delivery to other municipalities or provinces, please contact us for availability and special arrangements.
4.2 Orders placed on Sundays or Philippine public holidays will be processed the following working day.
4.3 Please ensure all delivery details are accurate. Incorrect or incomplete information may cause delays.
4.4 While we aim to meet all delivery requests, we cannot guarantee delivery on a specific time or date in all circumstances. We will contact you in case of delays.
4.5 Deliveries to third-party locations (e.g., offices, hospitals, hotels, ports) will be considered successful if accepted by an authorized representative. We do not deliver alcohol or plants to hospitals or ports.
4.6 If the recipient is unavailable, we may leave the item with a neighbor, at a designated reception area, or attempt redelivery after contacting the recipient.
4.7 You may specify delivery notes (e.g., building number, hospital ward, etc.) at checkout, but we reserve the right to follow our standard procedures if these requests are not feasible.
5. CANCELLATIONS
5.1 Orders can be amended or cancelled up to 24 hours before the intended delivery date.
5.2 To cancel or amend your order, please contact us using the information in Section 6.
5.3 You have the right to cancel any payment made fraudulently on your card and seek a refund subject to proper verification.
6. CUSTOMER SERVICE
6.1 For any concerns or complaints, please contact:
Hiraya Flower Shop
Kasalmatan, Kasanyangan, Zamboanga City
Philippines
Tel: +639354677986
Email: [email protected]
6.2 Due to the perishable nature of flowers, we recommend that complaints be raised within 24 hours of delivery.
7. RETURNS AND REFUNDS
7.1 If you are unhappy with your order due to quality issues, damage, or incorrect delivery, please notify us within 48 hours. Photos may be requested to verify the issue.
7.2 If flowers are received in poor condition or fail to arrive, we may offer a replacement or partial/full refund depending on circumstances. Refunds will not be issued if flowers are not cared for as instructed. Most flowers should last 5–7 days with proper care.
8. DISCLAIMER
8.1 While we strive for reliable service, we are not liable for delays or interruptions due to factors beyond our control (e.g., weather, transportation, technical issues).
8.2 Our liability for any issues will not exceed three times the price paid for the affected product(s). We are not liable for indirect or consequential losses.
9. GENERAL
9.1 We may update these Terms and Conditions at any time. Changes will be posted on the site and apply to future orders.
9.2 We reserve the right to restrict or terminate access to our website and services at our discretion.
9.3 These Terms form the entire agreement between you and Norma’s Flower Shop Tubigon. If any part is deemed unenforceable, the remaining terms shall still apply.
9.4 We will comply with the Data Privacy Act of 2012 (RA 10173) in handling your personal information, used only for order processing and communication as per our Privacy Policy.
9.5 These Terms shall be governed by the laws of the Republic of the Philippines, and any disputes will be resolved in the appropriate courts of Bohol.
Let me know if you’d like this version provided as a Word or PDF document, or if you’d like to add terms specific to online payments, mobile orders, or partner florists across the Philippines.